Refund Policy

At The Healing Home By Treta Wellness, we want you to be fully satisfied with your organic wool pillow. This Refund Policy explains when and how a refund will be issued.

1. Refund Eligibility Window

You may raise a refund request within 10 days of the delivery date, provided the product meets the conditions listed below.

2. When a Refund Applies

A refund will be issued only in the following cases:

  • The product received is damaged or defective due to a manufacturing issue
  • The product is damaged during transit
  • You received an incorrect item, different from what was ordered
  • The order was cancelled before it was shipped

For hygiene reasons, refunds are not issued for change of mind once the product has been opened or used.

3. Reporting a Damaged, Defective, or Wrong Item

Please contact us within 48 hours of delivery with your order ID and photos/video of the product and packaging. We will verify the issue and confirm your refund eligibility.

4. How to Request a Refund

  • Message us on WhatsApp or email with your order ID and reason for the refund request
  • Share clear photos/video of the product (and packaging, if damaged in transit)
  • Our team will review your request within 24–48 hours and confirm the outcome
  • If required, we may ask you to send the product back to us before the refund is processed

5. Refund Processing

Once your refund request is approved, we will process it as follows:

    • For prepaid orders (UPI/card/net banking), the amount is refunded to the original payment method via Razorpay within 7–10 business days
    • For Cash on Delivery (COD) orders, the refund is issued via bank transfer or UPI; you will need to share your bank/UPI details
    • Shipping charges (if any were paid) are non-refundable, except where the error was on our part (wrong/defective item)

6. Order Cancellations

Orders can be cancelled free of charge and refunded in full as long as they have not yet been shipped. Once an order is shipped, it cannot be cancelled for a refund unless it falls under the eligibility criteria in Section 

7. Cases Not Eligible for Refund

  • Product used, washed, or altered in any way
  • Refund requested after 10 days from delivery
  • Change of mind after the product has been opened
  • Delay caused solely by courier/logistics, where the product itself is not damaged or defective

8. Contact Us

For any refund or order-related query, reach out to us at:

Business Name: TRETA WELLNESS PVT LTD

Email: connect@thehealingroom.in

Phone / WhatsApp: +91 95606 41801

Operating Office: Shop No 2, The Healing Room, 101/17, Bijwasan – Palam Vihar Rd, opposite The Sunroom Cafe, Bijwasan, New Delhi, Delhi, 110061

Registered Office:I-858/A, PALAM VIHAR, Palam Vihar (Gurgaon), Palam Vihar, Gurgaon- 122017, Haryana

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